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FAQ's

Who owns American Moving and Storage?

American Moving and Storage is located in Savannah Ga and was originally opened and still operated by Savannah, GA native Kevin Allen. We currently employ 41 team members. 

How do I choose an experienced moving company?

DO NOT USE AN ILLEGAL MOVING COMPANY.  PRICE MAY LOOK GOOD, BUT YOU ARE LIABLE!

It is recommended that you use a company that is certified as a ProMover through the American Moving and Storage Association (AMSA). Ask your mover to provide their local, state and interstate license and insurance information — and then confirm. You can also check with the Better Business Bureau or other consumer organizations in your local area.

For local (50 miles radius) moves and Intrastate moves, moving companies are licensed and regulated by The Georgia Department of Public Safety. For a list of legal moving companies, please visit www.gamccd.net/HGLicensedMovers.aspx

  • For Interstate moves, we recommend that you choose a company that will provide an in-home survey, not require and deposits, and provide an estimate in writing with all of their services itemized. Do your research, we are moving your most precious items. Check with AMSA, The BBB, Social Media and ask for references.  Ask us to help you compare “apples to apples”.  American Moving and Storage is here to help. We want to earn your business but we are happy to walk you through any moving questions that you may have.

When should I call a moving company?

The earlier, the better. The more lead-time you can give, the more time we have to prepare to ensure that all aspects of your move are completed as smoothly as possible.

Do I need an estimate?

Yes. We provide pre-move surveys at no cost. This enables us to provide you with accurate costs and suggestions to help you with planning your move.

What is a binding estimate or flat rate?

It is a pre-agreed, guaranteed price to complete your move. If items or services are added or deleted, you will need to contact your sales representative to adjust your moving estimate. These changes must be made in writing with your moving consultant 

When is the best time to move?

If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on trucks, equipment and personnel during these periods.

How long does it take to move?

This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.

How do you determine what my move will cost?

Local moves are usually based on an hourly basis. Time starts when the crew arrives and ends when the last item is placed to your satisfaction at destination. All crew’s breaks are deducted from your bill.

Interstate moves are priced according to weight and distance. You will be thoroughly informed to eliminate any surprises.

What is a tariff?

This is the list of rules, regulations, available services and resulting charges required to be used by all motor carriers that provide interstate transportation of household goods. Each household goods motor carrier publishes their own tariffs. 

How and when should I pay for my move?

Local moves are paid at the end of the move. All charges are calculated for materials, packing, valuation, hourly moving and any accessorial charges that may have been requested. Your crew leader will collect the balance due minus any deposits you made. Local moves can be paid with Cash, Check, Travelers Checks, Visa, Master Card, Discover or American Express.

Interstate moves require that all charges be paid before your shipment is unloaded at destination.

Payment for your interstate shipment can be made by one of the following methods: cash, credit cards, traveler’s check, money orders or cashier’s checks.

Am I protected against loss or damage while my goods are in transit?

Yes, but how much protection you have and its cost to you depend upon the valuation you choose – Full-Value Coverage or Released Rate Liability (60 cents per pound per article). Click here for more information on Your Rights and Responsibilities When You Move.

Can my possessions be stored temporarily?

If you are unable to take immediate possession of your new residence, your belongings can be stored in our warehouse. We will provide safe storage facilities for holding your goods until you’re ready for them.

Will my furnishings remain clean?

Yes. We will protect your upholstered furniture with shrink-wrap, before they are wrapped with furniture pads – and all of your furniture items with furniture pads.

Do my appliances need special attention?

Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, and icemakers should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move.

It is the owner’s responsibility to see that appliances are serviced for shipment before they are loaded on the van. Upon request and for an additional charge, a moving company will perform this service, using either its own qualified personnel or an authorized service company.

Can I pack my china, glass and crystal?

You can pack any and all items that you wish to pack. You are responsible for the contents of all boxes that you pack. We will provide you with packing tips to attempt to help you safely pack your items. The contents of all boxes packed by the moving company are covered by the moving company’s insurance. Keep in mind that the contents are only insured to the level of loss and damage protection/valuation you choose at the start of your move. 

Can I pack my clothes in a chest or dresser drawers?

Lightweight clothing – sweaters, shirts, blouses, and lingerie – may be left in the drawers. Do not fill drawers with heavy items such as books, table linens or sheets, which can damage the piece of furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak. If there are stairs or a long carry involved with your move, either at origin or destination you should empty the drawers to make the pieces easier to handle. Also, if you plan to have your items stored you may want to pack your items in boxes. Dressers and chest may at times be tipped or turned on their side during your move to navigate through narrow doorways and stairwells, keep this in mind while choosing to leave items in drawers. 

Can I move my frozen foods?

Frozen foods can be moved, but only under specific, limited conditions. Be sure to discuss this with your representative.

Can I move jewelry and other valuables?

Items of extraordinary value such as jewelry, money, photographs, antiques and stamp collections can be included in your shipment, provided you notify your representative of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport.

In the moving industry, items worth more than $100 per pound are considered to be articles of “extraordinary” value. To be assured that a claim involving these articles is not limited to minimal liability, complete and sign the High-Value Inventory form and sign the “Extraordinary (Unusual) Value Article Declaration” box on the Bill of Lading. If no articles of extraordinary value are included in your shipment, simply write “none” on the High-Value Inventory form and sign it.

Can I move my houseplants?

Yes, but only locally.

Can I move my pet?

Pets cannot be carried on the moving truck.

Prohibited Items

Before your possessions are packed and loaded, it is important that you understand which items cannot be shipped because they represent a hazard or are perishable. Listed below are some common non-allowable items that you will need to address prior to your pack and load dates. This list is a sample of some items prohibited. Please consult your representative if you have any questionable items.

Hazardous items that cannot be moved

  • Aerosol cans
  • Ammonia
  • Ammunition
  • Car batteries
  • Charcoal/lighter fluid
  • Charged scuba tanks
  • Chemistry sets
  • Cleaning solvents
  • Darkroom chemicals
  • Fertilizer
  • Fire extinguishers
  • Fireworks
  • Fuels/oils
  • Household batteries
  • Kerosene
  • Liquid bleach
  • Loaded guns
  • Matches
  • Nail polish/nail polish remover
  • Paint thinners
  • Paints/varnishes
  • Pesticides
  • Poisons
  • Pool chemicals
  • Propane tanks
  • Rubbing alcohol
  • Solvents
  • Sterno fuel
  • Weed killer

Perishable items that cannot be moved

  • Food without adequate preservation
  • Frozen food
  • Open or half-used foods
  • Plants
  • Produce
  • Refrigerated foods

NOTE: You should empty your refrigerators and freezers and keep appliance doors open for at least 24 hours in advance of loading. This will allow appliances to dry out and will help prevent the growth of mold or mildew. Desiccant (like Damp Rid), baking soda, or coffee grounds can be placed in a cloth bag or old sock and left inside the appliance during the move to absorb moisture.